Terms & Conditions

ARA Time Travel & Tours

General Terms & Conditions

  1. The agreement is between ARA Time Travel & Tours Sdn. Bhd. (later referred as ARA Car Rental), and The Renter, to rent the selected vehicle from www.aracarrental.com.my site. This is to confirm that you have read, understood and accepted these Terms and Conditions.
  2. Rates specified are for a minimum of 24 hours rental time.
  3. ARA Car Rental reserves the right to extend the charge on The Renter's payment card if The Renter did not fully pay any outstanding amount such as additional rental periods, fuel penalty, excess charges, summons / fines and other miscellaneous charges if any.

Terms of Payment and Charges

  1. The Renter agrees to pay:
    1. The booking deposit upon completion of the online booking through the website.
    2. The booking / security deposit of MYR200 / MYR300 / MYR500 / MYR1,000 / MYR5,000 (whichever applies based on car model), and will be kept for maximum 14 days after returning the vehicle, and will be reimbursed back into your payment card (if booking made via PayPal) or bank account (if booking made via BillPlz) if no damage or summons / fines and other miscellaneous charges apply.
    3. The full balance of the billed amount (including other additional add-ons etc.), to be paid at the latest upon receiving of the vehicle by The Renter.
  2. No refunds, either in part or in full, will be made for unused rental periods.

Risk Protection

  1. The rental rates include full indemnity for accidental damage to third party property and bodily injuries.
  2. In the event of any damage to the rental vehicle by the renter, regardless of whether renter is at fault or not, the renter is always liable for an amount equivalent to the excess clause not exceeding: Group A (MYR2,500), Group B (MYR5,000), Group C (MYR10,000) and Group D (MYR20,000). However, with the optional coverage of CDW & SCDW, ARA Car Rental shall be entitled to charge the renter up to a maximum excess fee as per the vehicle group each time the vehicle is damaged, regardless of whether the renter is at fault or not (refer clause 8).

Excess Clause

  1. Collision Damage Waiver (CDW) and Super Collision Damage Waiver (SCDW):
    1. CDW & SCDW are optional to be included in the rental rates. If purchased by the renter, and in the event the renter sustains damage to ARA Car Rental vehicle, the renter is liable to pay the reduced excess clause as per below:
      1. CDW Excess: Group A (MYR1,000), Group B (MYR2,500), Group C (MYR5,000), Group D (MYR10,000).
      2. SCDW Excess: Group A, B, C & D = MYR0.

*Notwithstanding the above, CDW & SCDW shall not cover the following events:

  • The Renter did not immediately within 3 hours inform ARA Car Rental of any accident / incident.
  • After being consulted by ARA Car Rental, a police report is not lodged within 24 hours from the time of accident / incident of the vehicle.
  • The Renter is in breach of the terms and conditions of the Rental Agreement.
  • Loss items, accessories, and any damage claims arising out of drunkenness and / or drug intoxication of the driver.
  • Where damage is caused intentionally, or due to gross negligence of the renter or an unauthorised driver.

Renter Responsibilities

  1. The Renter agrees in the case of accident during the term of rental to:
    1. Obtain the names and addresses of the parties involved and of witnesses.
    2. Not abandon the said vehicle without adequate provisions for safeguarding and securing the vehicle.
    3. Give a detailed report, even in the case of slight damage, within 24 hours by referring to the nearest ARA Car Rental station or by contacting our central helpline at: +6019-244 6969 / +603-8322 6469 / +6 011-154 66696.
    4. Always make it mandatory to contact our helpline and make a police report of the incident immediately as advised by us.
  2. The said vehicle shall not be operated:
    1. In motor sports events, including racing, rallying and speed testing (out of normal vehicle usage).
    2. In off-road conditions or at the test / race track.
    3. By any person under the influence of alcohol or drugs.
    4. For any criminal purpose activities.
    5. In any way dangerous to, or disobeying the road and transport safety regulation act, or illegally parked or abandoned.
    6. Outside Malaysian territory by crossing the border to other countries without prior engagement and approval from ARA Car Rental.
  3. ARA Car Rental or its partners reserve the right to withdraw the vehicle from The Renter without prior demand and terminate this contract, with strictly no refund and possible additional charges, if in our opinion the renter has breached all terms under clause 10.
  4. The renter will be responsible for repair / replacement charges due to damage caused by negligence, such as punctures and burst tyres, and malfunction battery due to negligence.
  5. Interior Cleaning:
    1. The Renter is liable for all interior upholstery if the vehicle is returned with dirtied interiors. The Renter is also liable for all interior and exterior damages and/or defects caused which do not fall within the normal usage of the vehicle.
    2. The Renter is not allowed to carry goods with unpleasant odour such as durian, salted fish, etc. The Renter will be responsible to pay all costs of removing odours, including air conditioning service and loss of rental days to ARA Car Rental.
  6. Interior Damages:
    1. The Renter is liable for all damages to the instruments, knobs and fittings in the vehicle.
  7. Lost or Broken Parts or Accessories:
    1. The Renter is liable for all missing, stolen or broken parts during the rental period unless the rental vehicle is damaged at the same time during an accident. Examples include: baby seat, GPS navigator, spare tyres, rims, tools & jacks, lamp, audio set, gear lock, lighter, wiper, switch & control button, mats, rear view mirror and side view mirror, sun visor, headrest, etc.
  8. Loss of Vehicle Keys / Duplicate of Vehicle Keys:
    1. The Renter is liable for all replacement costs which include a new set of keys and security system and/or whatever items pertaining to the loss of vehicle keys and vehicle alarm system.
  9. Loss of Belongings:
    1. ARA Car Rental is not liable for any missing, broken or stolen belongings of the renter during the rental period or upon returning the vehicle. The Renter is advised to check and remove all their valuable belongings when returning the vehicle.

Fuel

  1. A same-to-same fuel policy is applied by ARA Car Rental to all our rental vehicles. A refuelling surcharge will be levied for rental vehicles returned with less fuel than when originally rented out, over and above the cost of refuelling. Please check with the ARA Car Rental Representative on the charges upon pick up of the vehicle.

Extension of Rental

  1. Should you wish to extend your rental beyond the original termination date, it is important that ARA Car Rental be advised immediately and the required advance paid so that insurance cover is extended. Failure to do so may mean the Renter is driving the vehicle without any insurance and agreement / consent from us. Any additional hour would be charged accordingly up to 4.5 hours; a full day rental charge applies if the car is returned beyond the 5th hour.
  2. An automatic reminder may be emailed to The Renter between 24 to 12 hours before the end of rental. The Renter's responsibility is to respond to the reminder accordingly; failure to do so after the end of rental time may result in the system shutting down the vehicle without prior notice, and The Renter will be charged for any additional costs incurred in recovering the vehicle.

Vehicle Condition

  1. Upon return, the car has to be in the same condition as when it was rented. Failing which, The Renter will be liable for the cost of restoring the vehicle to its original condition. Please check the vehicle condition with ARA Car Rental Representative and ensure the dents / scratches are noted in the vehicle's photograph / video recording procedure to avoid dispute.

Additional Hirer's Drivers

  1. The rental vehicle is normally only insured for the person who makes the rental. If others plan to drive the car, they must be present at time of rental to be added to the Rental Agreement, subject to presenting a full driver's licence that has been held for at least one year. There is a fee to cover insurance for each additional driver over the duration of the rental. All additional drivers have to be registered at time of rental and must meet ARA Car Rental qualification standards.

Surcharge

  1. A surcharge of MYR70 per way would be levied for delivery and returning of vehicles after operational hours, for all locations nationwide. Our operational hours are from 9:00am to 11:00pm.

Cancellation & Refund Policy

  1. Free of Charge for cancellations made 72 hours before the rental start date, by emailing us.
  2. We'll notify the transaction of refund through email. Amount will be credited to the customer's credit card / account between 3 to 5 working days.
  3. Cancellations less than 72 hours incur a non-refundable fee. No refund is made for a No Show or failure to produce the correct documentation (voucher, driving licence/s, credit card, etc.).
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Manual Confirmation Required for Limited Availability

Due to limited availability, this request requires manual confirmation by our team before booking can be finalized. Please complete your information below so that we can attempt to secure an additional unit (if available) and notify you via e-mail if one becomes available.

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